SmallBizGenius Analysis
City Chic is an online retailer specializing in plus-size women's clothing, with reviews highlighting both positive experiences with fit and style, and negative experiences regarding inconsistent quality and shipping issues. While some customers praise the company's sales and customer service, others express disappointment with declining garment quality and problems with order fulfillment.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
5.5/10Many reviewers report a decline in the quality of City Chic's clothing over time, with fabrics feeling cheaper and less durable than in the past. Some long-time customers express disappointment, noting that older items have held up better than recent purchases. For example, multiple reviewers mention that the fabrics are now "junk" and feel "very cheap."
25 reviews mention thisSizing and Fit
6.0/10While some reviewers praise the accurate sizing and flattering fit of City Chic's clothing, others report inconsistencies and issues with the fit of certain items. Several customers mention that the sizing seems to have changed in recent years, making it difficult to find clothes that fit properly. One reviewer stated, "The sizing is OFF, the quality is terrible."
20 reviews mention thisCustomer Service
7.0/10Many reviewers praise City Chic's customer service, highlighting helpful and responsive representatives who resolve issues effectively. However, some customers report difficulties with returns, refunds, and communication, particularly when dealing with lost packages or defective items. For instance, one reviewer noted that customer service was "fantastic with every issue I have had," while another described it as "horrible and passive aggressive."
18 reviews mention thisShipping and Delivery
4.5/10A significant number of reviewers report issues with shipping and delivery, including delays, lost packages, and a recent policy change that has stopped shipping to Canada. Several customers express frustration with the lack of communication and the difficulty in resolving these issues. One reviewer stated, "Shipping takes forever," while another lamented, "You stopped shipping to Canada with no warning."
22 reviews mention thisSales and Pricing
8.0/10Several reviewers highlight City Chic's frequent sales and clearance deals as a major draw, with many finding excellent value for the price. Customers appreciate the opportunity to purchase stylish plus-size clothing at discounted prices. One reviewer mentioned getting "12 perfectly fitting bras for less than $50," while another praised the "Special Sale Prices" as unbeatable.
15 reviews mention thisPros & Cons
What Customers Love
"Had a few little issues but the customer service more than made up for it they have been fantastic with every issue I have had."
"Never have I had a bad experience with City Chic. They have fantastic sales and clearance deals, often."
"You continue to make stylish. modern. unique clothing. You forget you are a plus size woman when picking your cloths ."
"Online shopping is easy. I love that the dresses are not long. Good quality and good price. Love your clothes."
"Great quality, accurate sizing!! I ordered my regular size and everything fit!"
Common Complaints
"I don't know what happened, but the sizing is actually inconsistent now, but more importantly, the fabrics are junk. I could get better quality and sizing at Old Navy.... Which is also terrible. City Chic really messed up...."
"I don't know what happened over the last couple of years but CityChic sucks now. The sizing is OFF, the quality is terrible."
"This company is terrible. I placed an order on 5/26/2023 for my graduation on 7/9/2023. I never received my order."
"They do not refund for lost packages. So, even if you order a dress for an event like a wedding/gala and the package never shows up, the best you'll get is a credit."
"You stopped shipping to Canada with no warning, said it was temporary."
Common Questions About Citychiconline
Answers derived from customer review patterns
Is Citychiconline legit and trustworthy?
City Chic is a legitimate online retailer, but reviews suggest caution is warranted. While many customers report positive experiences with stylish clothing and good sales, a significant number have encountered issues with declining quality, inconsistent sizing, and unreliable shipping. Some customers have also reported difficulties with returns, refunds, and customer service responsiveness. Therefore, while City Chic is not a scam, potential customers should be aware of the potential for problems and factor that into their purchasing decisions.
Based on 45 reviewsDoes Citychiconline have good customer service?
Customer service experiences with City Chic appear to be mixed. Many reviewers praise the helpfulness and responsiveness of customer service representatives, particularly when resolving issues with orders or answering questions. However, other customers report frustrating interactions, especially when dealing with lost packages, defective items, or returns. Some reviewers have also mentioned difficulties in getting refunds or receiving timely responses from customer service. Therefore, while some customers have had positive experiences, others have found City Chic's customer service to be lacking.
Based on 25 reviewsIs Citychiconline worth it for small business?
Whether City Chic is worth it for small businesses depends on their priorities. If affordability and trendy plus-size styles are the main concerns, City Chic's frequent sales and wide selection may be appealing. However, businesses should be aware of the reported issues with declining quality, inconsistent sizing, and unreliable shipping. These factors could lead to increased returns, customer dissatisfaction, and potential delays in receiving orders. Therefore, businesses should carefully weigh the potential cost savings against the risk of encountering these problems before making a purchase.
Based on 20 reviewsWhat is Citychiconline's return policy like?
City Chic's return policy is a point of contention among reviewers. While the company advertises "easy returns," some customers have reported difficulties in practice. Some reviewers have mentioned issues with obtaining refunds, particularly for lost packages or defective items. Others have reported being offered store credit instead of a refund, which they found unacceptable. Additionally, some customers have claimed that certain items are marked as "final sale" without clear indication at the time of purchase, making them ineligible for return. Therefore, it's important to carefully review City Chic's return policy and be aware of the potential for complications.
Based on 15 reviewsWhy did Citychiconline stop shipping to Canada?
The exact reason for City Chic's decision to stop shipping to Canada is unclear, and the company has reportedly provided inconsistent information to customers. Some customer service representatives have stated that the suspension is temporary, while others have indicated that it is permanent. Some reviewers speculate that the issue may be related to duty fees or IT problems with customs documentation. Regardless of the reason, the lack of clear communication and the sudden policy change have frustrated many Canadian customers.
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